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Frequently Asked Questions

Making the decision to choose an IT firm can be very stressful. Common questions I get are:

Why West Networks over the competitor?

West Networks has redefined the meaning of IT support with our customer-centered experience for small and mid-sized businesses. Specializing in Microsoft-based networks, West Networks offers refreshing IT support, management, and outsourcing solutions to businesses seeking a valuable IT partner.  We understand that choosing an IT team is critical to your growth.  We focus on developing strong partnerships with our customers by delivering quality service, technical competence, and a variety of skillsets.  As a team, we work together to ensure your IT needs are fully addressed so you can focus on your business needs and its growth.

Is your support really UNLIMITED?

Our IT support does not run hourly, all Tier 1 and 2 IT support to your company and employees are covered under your support plan. Special projects such as programming, web design, SEO, or implementation of new systems with Tier 3 engineering require additional planning and fees.

Do you have contracts?

We leave this option up to the client. While some of our larger clients require contracts and we're happy to provide those, the majority of our clients are on month-to-month plan. This allows you to control the monthly budget through the gain or loss of staff members.

We are located outside of Gainesville, can you service us?

With many clients located outside of Florida, this has never been an issue for either party. The majority of our work is done remotely; however, in an emergency situation we are available to come on-site.

Our company already houses an IT team, how can West Networks benefit us?

While many of our clients utilize us as a fully managed Tier 1 and 2 IT team, we also work with clients who have an IT staff but are looking for help with additional services such as design or infrastructure Tier 3 engineering. We fill in the gaps where your company needs additional support.

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