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No billable hours, no hidden fees, no headaches!

Our plans provide our clients with unlimited access to a team of skilled and caring technicians. With our unlimited technical support plans, you only pay for hardware and software. All labor is taken care of.

Our team works every month to keep your technology running optimally knowing that the success of your business, is the heart of our business. Unlimited Access to your own team of Technicians and Engineers

West Networks Monthly Subscription Plans
FEATURES Silver Gold Platinum

Minimum Number of Users

10 15 20
Employee Level Details

Unlimited Tier 1 and Tier 2 Support:

  • Installation of Software
  • Printer Support
  • Troubleshooting
  • Remote Support

Standard Support: M-F

  • 8 AM- 5 PM

Afterhours Support: 7 days

  • 5 PM- 10 PM (includes priority response time)

Average Response Time:

  • Within Plan Hours
0 - 6 hours 0 - 4 hours 0 - 2 hours
  • SLA
Supported Devices (PCs, Laptops, Phones, Printers) Unlimited
Sophos Cloud Antivirus
West Hosted Offsite Backup (pc backup)
West Hosted Microsoft Exchange
West Hosted 3CX VoIP 
West Hosted Remote Desktop Services
Company Level Details

Annual Projects per Company*

  • IT development projects
  • Add Email, Web, VOIP, or Application
  • Migrate a Server or Application
  • Build a new business system
1 2 3

Infrastructure Tier 3 Support (required)

  • 24/7 Support
  • West Offsite Backup
  • Local USB Backup (4TB)

/ea. Physical

/ea. Virtual